Monday looked like just another day in Southeast.
At one point on Monday, the number of affected Southeast residents teetered around 2,000. By the early hours of Tuesday, that number was down to 1,700. Morgan Drive, Gage Drive, Foggintown Road, Danbury Road, Enoch Crosby Drive and Cooledge Drive saw the largest chunks of outages — each with numbers in the dozens.
In some cases, residents' frustrations with the lack of power were exacerbated by flooded basements. Tony Lopes, a resident of Fairview Road in Southeast, has been busy pumping two of his neighbors' basements since the storm hit — and keeping a generator running nonstop to ensure his own stays dry.
"36 hours without power," he said. "You call [NYSEG], they don't even pick up."
Lopes plans to keep the generator fueled up at all times, even if that means waking up in the middle of the night for a refill. The machine gives him access to hot water, a running fridge and more.
The frustration was widespread. Southeast Deputy Town Clerk Michele Stancati told Patch around 3 p.m. that nearly a dozen residents called or stopped by the office Monday to complain about NYSEG.
"They [residents] don't like that they [NYSEG] are not given an estimate as to when it [the power] will be going back so they can plan," she said. "We can't get any more information than they can."
Stancati said that Town Board members Robert Cullen and Elizabeth Hudak were on a conference call, which yielded little new information, with NYSEG Sunday. During the call, the company said it would focus on critical areas, such as nursing homes, first, then look to down lines and large outages, according to Stancati.
Southeast Councilman Roger Gross wrote in an email Monday to the online group Brewster10509 that he had spoken with NYSEG workers who were on local roads.
"They are working as hard as they can to get all the grids on line ASAP in Southeast. There is so much clutter to be removed," he wrote. " ... If and when there is more concrete information, I and others on the Town Board will get the word out."
Another challenge is the search for dry ice. NYSEG initially announced that there would be three hours of distribution in Carmel Monday afternoon, but the event fell through. A few residents called the town clerk's office to complain, while others took to Facebook and online venues to express their frustrations.
"... Had NYSEG actually showed up in Carmel, that would have been useful," Southeast resident Shari Brickman Chiara wrote on Southeast-Brewster Patch's Facebook page. "Apparently about 500 people showed up ... only to have NYSEG be a no-show."
Around 3:50 p.m., nearly two hours after the company was slated to begin distributions in Carmel, Cullen reached out to Brewster10509 members. He stated that he had been on a conference call for municipal officials and heard that dry ice would not be issued at that time because of "high demand and limited supply."
Patch was unable to reach NYSEG officials regarding the matter.
Other members wrote that an automated telephone call from Supervisor Michael Rights Monday evening notified them that dry ice, along with water, was available at . State Sen. Greg Ball (R, C - Patterson) also arranged to have 250 bags of the substance distributed in Mahopac that night, according to a press release from his office.
If Southeast residents did travel out of the house Monday to fetch food and water, or search for dry ice, odds are the roads were clear. More than a dozen Southeast employees worked from roughly 8 p.m. Saturday to 9:30 p.m. Sunday.
The latter part of the shift consisted of cleaning sticks and debris off roadways, as well as fixing shoulder areas. Before that, town workers paired with NYSEG to remove dozens of down trees across Southeast. Dingle Ridge Road, Starr Ridge Road, Joes Hill Road and State Line Road saw the worst of it, according to two of the department's employees.